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1. Warranty PeriodOur friction welding machines come with a one-year warranty from the date of installation. During the warranty period, we will repair or replace any parts deemed defective in materials or workmanship, subject to our inspection. The warranty does not cover wear-and-tear parts, consumables, or issues caused by improper use or unauthorized modifications.
2. Service and MaintenanceComplimentary Initial Maintenance: An initial maintenance check-up is provided within the first 3 months post-installation. Preventive Maintenance Packages: We offer optional maintenance packages that provide regular inspections, software updates, and performance evaluations beyond the warranty period. Customers are advised to follow the recommended maintenance schedule in the user manual to ensure machine longevity and optimal performance.
3. Spare Parts AvailabilityWe guarantee the availability of spare parts for up to 10 years after the purchase date. Original spare parts can be purchased through our authorized service centers to maintain the machine’s performance and warranty. Customers are encouraged to maintain an essential stock of high-wear parts to minimize downtime.
4. Technical Support24/7 Technical Support: Our technical support team is available by phone, email, or online chat for troubleshooting and support. On-Site Service: On-site service visits by qualified technicians are available as needed. Travel costs may apply outside of the warranty. Remote support and diagnostic services are offered for issues that can be resolved without an on-site visit.
5. Training and Operation GuidanceWe provide initial operator training to ensure safe and efficient use of the friction welding machine. Additional training sessions are available upon request, either on-site or remotely, with options for advanced modules at an extra cost. Training materials, including user manuals and maintenance guides, are provided to all customers.
6. Exclusions and Limitations7. Service Request ProcedureAll service requests must be submitted via our official service request form, available on our website or through customer service. For warranty claims, customers must provide the machine’s serial number, proof of purchase, and a detailed description of the issue. Our team will respond to all service requests within 48 hours and provide an estimated resolution time.
8. Extended Warranty OptionsExtended warranty plans are available and must be purchased before the initial warranty expires. These plans cover additional repair and replacement services, subject to the same conditions as the initial warranty.
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